Refund policy
Return Shipping Policy
Look, we get it — sometimes things don't work out. No hard feelings. Here's how returns work at Sip Water.
Return Window Changed your mind? You've got 10 days from delivery to send it back. Just make sure it's unused, in its original condition, and still in the packaging (we can't resell a bottle that's been on adventures without us).
How to Start a Return Email us at Hello@DrinkSiPWater.com with your order number and what went wrong. We promise we won't take it personally. Our team will get back to you within 1–2 business days with next steps.
Return Shipping Costs
- We messed up or the bottle arrived damaged? — We've got the return shipping. Totally on us.
- Changed your mind or ordered the wrong thing? — Return shipping is on you, but we still love you.
- Pro tip: Use a trackable shipping method. Lost packages are nobody's idea of a good time.
Restocking Fee A 15% restocking fee may apply for returns that aren't our fault. We hate it too, but it keeps the lights on.
Refunds Once we receive and inspect your return, we'll shoot you an email. Approved refunds go back to your original payment method within 5–7 business days. Good things take time.
Non-Returnable Items
- Bulk orders (24-pack and above) — that's a lot of bottles, friend
- Final sale items — they meant it when they said final
- Custom or personalized bottles — we made it just for you!